What is the check-in and check-out policy at Palace Downtown?
Check-in is at 15:00 and check-out is by 12:00.
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Palace Downtown
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Key details
Hotel Information
Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, Po Box 9770, Dubai, 9770,
- Close to the Dubai Fountain
Great
8.9
9.3
4.9
4.7
Palace Downtown - A 5-star lakeside resort with Burj Khalifa views, a palm-fringed pool, and multiple fine dining options
Palace Downtown overlooks Burj Khalifa and The Dubai Fountain from its prime location next to Dubai Mall, offering views of both landmarks from private balconies in each of its 242 rooms. Guests can dine at four restaurants, including Thiptara for royal Thai cuisine by the fountain and Ewaan, which serves Mediterranean and Middle Eastern buffets with live tanoura performances. The hotel features a temperature-controlled outdoor pool, a spa with separate male and female sections, and a fitness center equipped with advanced machines like the Hypoxi Trainer. Palace Downtown provides complimentary Wi-Fi, a business center, and 24-hour room service with pillow menus and bathrobes in all accommodations. Families benefit from free stays for children under 12 and interconnected rooms, while the Buhayra Lounge offers poolside caviar tastings and shisha.
Pros
Direct proximity to Dubai Mall (0.5 km) and Burj Khalifa.
Multiple dining venues, including award-winning Thiptara with fountain views.
Spa facilities include gender-segregated hammams and monsoon showers.
Free Wi-Fi, business center access, and 24-hour concierge services.
Cons
The Dubai Fountain's midday performances may create noise for light sleepers.
No dedicated kids' club or play area despite family-friendly room options.
Select your room type
Palace Downtown offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Junior Suite Lake View2 persons70 m²1 King-size bedAir conditioningBalconyroom details
- Deluxe Lake Ultimate Staycation Attraction Tickets & Kids Go2 persons51 m²1 King-size bedAir conditioningBalconyroom details
- Palace Suite Lake View Ultimate Staycation At The Top Tickets Burj Khalifa2 persons105 m²1 King-size bed and 1 Sofa bedAir conditioningBalconyroom details
Show all rooms
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Check-in/ Check-out
Facilities
Palace Downtown offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- ATM/Cash machine
- Smoke detectors
- Fire extinguishers
Sports & Fitness
- Fitness centre
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Valet parking
- Room service
- Laundry
- Dry cleaning
Dining
- Restaurant
- Bar/ Lounge area
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Kids club
Spa & Leisure
- Outdoor swimming pool
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
Media
- iPad
- Direct dial telephone
- AM/FM alarm clock
Show more
Location
Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, Po Box 9770, Dubai, 9770,
Explore Dubai
Local Highlights
The Dubai Fountain
3 minutes' walk
A captivating water and light show set at the base of Burj Khalifa. Features daily performances and free admission.
Burj Khalifa
19 minutes' walk
The tallest building in the world, offering breathtaking views. Visitors can book tickets to the observation decks for an unforgettable experience.
Dubai Aquarium & Underwater Zoo
13 minutes' walk
Home to thousands of aquatic creatures, this attraction features a tunnel walk and unique underwater experiences.
Kidzania
15 minutes' walk
An interactive city made for children aged 2-16, providing role-playing experiences and education on various careers.
Lux Crawl
10 minutes' walk
A unique nightlife experience that takes guests through some of the city's most upscale bars and clubs.
Dubai Hills Golf Club
10 minutes' walk
An 18-hole championship course appealing to all skill levels, perfect for a relaxing day outdoors. Golf clubs are available for rent.
Ewaan
1 minute' walk
A blend of Middle Eastern and Asian cuisine in a stylish setting. Known for its lavish buffet and stunning views.
The Meat Co
3 minutes' walk
A fine dining steakhouse with a chic atmosphere. Offers premium cuts of meat and an extensive wine selection.
Shakespeare and Co
2 minutes' walk
A charming café serving up a variety of international dishes and delightful pastries in an artsy setting. Great for casual meals.
Dubai Opera
5 minutes' drive
A hub for arts and culture in Dubai, hosting concerts, operas, and ballet performances with stunning architecture.
Soho Garden
5 minutes' drive
A vibrant nightlife venue with live DJs and themed parties. Perfect for those looking to unwind and enjoy a lively atmosphere.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs AED 160 per person per day.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Languages
English, Russian, Arabic, Bulgarian, Hindi, Tagalog / Filipino
Year renovated:
2008
Number of floors:
7
Number of rooms:
242
Former name
Sofitel / Palace Old Town
Reviews and Ratings
Feedback about Palace Downtown from previous guests about their experience.
Pros
Beautiful entrance
Spacious room
Warm staff
Cons
Poor service
Noisy construction
Guest reviewsShow more reviews
FAQs
About Palace Downtown
Is there an airport transfer service available at Palace Downtown?
The hotel provides paid airport shuttle services upon request.
What types of dining options are available at Palace Downtown?
Four restaurants offer a range of cuisines, including Middle Eastern, Thai, Argentinian, and Mediterranean.
What attractions are located near Palace Downtown?
The hotel is located 0.5 km from The Dubai Mall and 0.5 km from the Souk Al Bahar shopping and entertainment centre.
What leisure facilities are available at Palace Downtown?
Leisure facilities include a temperature-controlled outdoor swimming pool, a gym, and an Arabian-style spa offering treatments.
What amenities are provided in the rooms at Palace Downtown?
Rooms are equipped with air conditioning, interactive LED televisions, free Wi-Fi, balconies, and luxury bathrooms.
Does Palace Downtown have facilities for children?
The hotel features a kids' club and babysitting services to accommodate families.
What languages do the staff at Palace Downtown speak?
The staff at the hotel speaks multiple languages to assist international guests.
Does Palace Downtown offer a breakfast option?
Breakfast is available for an additional charge of 160 AED.
What fitness facilities are available at Palace Downtown?
The hotel includes a fully equipped fitness center and offers personal training services.
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